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THINGS TO KNOW!

Lets talk about our Villa and your stay

The information we provide are normal situations.  Some things change so be prepared for slightly different experiences and if anything is different than explained please let us know and we will help.

INFORMATION ABOUT OUR VILLA

FOR EMERGENCIES DIAL 911

LOCATION

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 The official address of the Villa is:

 (English)

Topacio Villa #31

South Coastal Highway km 2.5 Villas Topacio

South Hotel Area

Cozumel, Quintana Roo 77675 

Mexico

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(Spanish)

Topacio Villa #31

Carretera Costera Sur Km 2.5,

Zona Hotelera Sur,

77675 Cozumel, Q.R., Mexico

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     Find us on google maps. 

(Click and your phone will take you there)

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GENERAL HOSPITAL

Amerimed Hospital

85 Avenida Sur Bis 999 Chen Tuk

77670, Cozumel, Q.R. Mexico

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HOSPITAL FOR SCUBA ACCIDENTS /

HYPERBARIC CHAMBER

Cozumel International Hospital

10 Avenida Entre ARS y 3 sur Avenida

Entre ARS y 3 Sur

77600 Cozumel, Q.R. Mexico

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 GATED COMMUNITY / SECURITY

  The front entry to the Villas has a security gate operated by a code and a guard at night between 7pm and 7am. The gate is normally open, but if it is closed we will provide you with the gate code.

  The community is equipped with security cameras and we also have Ring Security cameras outside of our Villa to protect and monitor our home.

  Each window and door is equipped with a wooden pole for security. Please make sure the poles are in their position when the windows are not in use so they can not be opened from the outside. Also please make sure the poles are in position when leaving.

 DOOR CODE

  The front entry door is equipped with a lock controlled by a code.

We will provide you with a code before you arrive.

The code will be unique code provided for each guest.

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How to use the lock:

-Touch the key pad anywhere to make the numbers light up

-Punch your unique code into the pad

-Push the bottom right (#) button (a voice will say "unlocked")

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To lock:

-Press and hold the # button for 3 seconds (a voice will say "locked")

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If you enter the wrong code 4 times the lock will "lock out" for 1 minute before it resets.

Wait 1 min and then try again.

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 PARKING

  Our Villa has two parking spots in front of our home. If more parking is needed, please park outside the gate in front of the commercial property along the street. 

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 TRASH

  The cleaning lady will dispose of trash when you check out.

During the rest of your stay, you are responsible for placing the trash on the boulevard of the street for trash pick up. The city will pick up the trash every calendar day of the week (except holidays).

 

-All trash must be in black trash bags. With new bags stored in the utility room.

-Must be placed between the lanes of the road on the boulevard beside the light pole.

-Trash must not be placed outside of the house on the sidewalk.

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 WATER

  We do not recommend consuming the water or using the water for cooking or brushing you teeth. 

The water is treated by the city and is safe for all other uses. However, the water from the city is a low pressure system. It is pumped into a tank under the ground on our property where it sits until it is used in the house. The water is not treated in our tank.

 

-Use the bottled water dispensed from our water dispenser in the kitchen

-We provide one full 5 gal jug of water. Extra water can be purchased from Oxxo (convenience store on the property)     it is an exchange program where you turn in the empty jug and buy a new full jug. Cost is approx. $2.50 usd

-Bathrooms are supplied with one small bottle of water beside each sink. This is for brushing your teeth.

-Use the bottled water for cooking and making drinks such as coffee and tea.

 

The water heater is located outside on the ocean side of the house. It is gas so if there is no hot water please check the pilot light.

 AIR CONDITIONERS

  Each room is equipped with its own air conditioner. The remotes are stored in their cradles on the wall. They read Celsius and a good temperature is 24 on the remote. Please help us conserve energy and if a room is not used please keep the air conditioner off. Once you leave please make sure all the air conditioners are off.

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 TELEVISIONS

  Each room is equipped a television for your enjoyment. Each television is equipped with a VPN app to get US channels (in English). If the channels are being broadcasted in Spanish check the VPN app.

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  The 70" tv located in the living room is equipped with Alexa Fire Cube. You can talk to Alexa and ask her anything.

You can also sign into your own Netflix, Hulu, ect but be sure to sign back out before you leave.

 INTERNET

  We provide you with high speed fiber internet through wifi. Log into "Paradise Palms Guest" as this is available on all three floors (including the patio) through wifi boosters. Any other network names are limited to only the first floor. The password is provided on the sign sitting on the entry table.

 LAUNDRY - WASHER / DRYER

    We provide you with a washer and dryer for your laundry needs. .

   Our guests are not required to wash the bedding or towels used during your stay. You can leave the bedding as is and our maid will take care of it.

 COOKING STOVE

    We provide you with a large stove and oven for making meals at home.

   The stove is equipped with a glass / plastic cover that covers the top burners. DO NOT close the top cover until the fire is extinguished and burners are cooled.

ROOF TOP PATIO

    The most beautiful view from our Villa is from our patio. You overlook the ocean near the cruise ship port and you can watch the ships come and go. The patio is also located facing west and you will get to see the colorful sunsets as they disappear in the sea.

 

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   We provide a bar to sit as you admire the scenery along with patio furniture to relax under our huge Palapa (tiki style roof). If working on your tan is more desirable, we provide you with two reclining lounge chairs for laying in the sun.

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-If a storm is in the forecast or it becomes very windy, please place the cushions inside the door of the patio to keep them from blowing off the patio. Make sure the door is closed fully and latched.

- If the patio becomes wet the tile will be very slippery. Be careful, especially when entering the house and the stairs.

- A squeegee is located inside the patio door to push the water towards the drain. 

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